Last updated: 23 October 2026
Care Axis ("Care Axis", "we", "us" or "our") is a disability support provider based in Bunbury, Western Australia. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and disclose personal information, including sensitive and health information, in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and our obligations as a provider under the National Disability Insurance Scheme (NDIS).
1. What personal information we collect
We only collect information that is reasonably necessary for our services and activities. Depending on how you deal with us, this may include:
- Enquiries and contact forms: your name, email address, phone number and the details of your enquiry.
- Client applications and participants: your name and contact details, suburb or region, preferred contact method, whether you have an NDIS plan, the supports you are looking for and other information you choose to give us. If you become a client, we may also collect your NDIS number, plan and goals, support needs, health and medical information, emergency contacts and the details of your nominee, guardian, support coordinator or plan manager.
- Job applications: your name and contact details, location, gender, citizenship and work rights, qualifications and experience, your resume, and whether you hold checks and certificates such as an NDIS Worker Screening Check, Working with Children Check, police clearance, first aid and manual handling certificates.
- Website use: technical information such as your IP address, browser and device type, the pages you visit and how you arrived at our website. See "Cookies and analytics" below.
Some of this information, such as information about your health, disability or criminal record, is sensitive information. We only collect sensitive information with your consent, or where the law requires or allows it.
2. How we collect personal information
We collect personal information directly from you, for example when you fill in a form on our website, email or call us, apply for a job or receive our services. With your consent, we may also collect information from people involved in your care, such as your family, nominee, guardian, support coordinator, plan manager, health professionals or the National Disability Insurance Agency (NDIA). You can choose not to give us some information, but this may limit our ability to respond to you or provide our services.
3. How we use your personal information
We use personal information to:
- respond to your enquiries and contact you about our services;
- assess your support needs and plan, deliver, coordinate and review your supports;
- manage service agreements, bookings, invoicing and NDIS claims;
- assess job applications and manage recruitment;
- meet our legal, regulatory and NDIS Practice Standards obligations, including incident management and complaints handling;
- keep you, our clients and our workers safe; and
- understand how our website is used so we can improve it.
We do not sell your personal information.
4. When we disclose your personal information
We may disclose your personal information to:
- the NDIA, the NDIS Quality and Safeguards Commission and other government agencies where required or permitted by law;
- your plan manager, support coordinator, nominee or guardian, and other providers involved in your care, with your consent;
- our staff and contractors who need it to do their work, all of whom must keep it confidential;
- service providers who help us run our business, such as IT, website hosting, email and payment providers;
- emergency services or health professionals if there is a serious threat to someone's life, health or safety; and
- anyone else you have authorised us to share it with, or as otherwise required or permitted by law.
5. Cookies, analytics and advertising
Our website uses cookies and Google Analytics to understand how visitors use the site, such as which pages are viewed and for how long. This information is collected in a form that does not directly identify you. Google may process this information on servers located outside Australia. You can block or delete cookies in your browser settings, or opt out of Google Analytics using Google's browser add-on at tools.google.com/dlpage/gaoptout.
Our website also shows advertisements through Google AdSense. Third-party vendors, including Google, use cookies to serve ads based on your previous visits to this website and other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visits to this and other sites on the internet. You can opt out of personalised advertising by visiting Google's Ads Settings, or opt out of some third-party vendors' use of cookies for personalised advertising at www.aboutads.info. To learn more, see how Google uses information from sites that use its services.
Advertisements on this website are provided by Google and are not endorsements by Care Axis of the advertised products or services.
6. Overseas disclosure
Some of our service providers, such as email, cloud and analytics providers, may store or process information on servers outside Australia. Where this happens, we take reasonable steps to make sure the information is handled in a way that is consistent with the Australian Privacy Principles.
7. How we store and protect your information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These include restricting access to people who need it, password-protected systems and secure storage of paper records. When we no longer need personal information, and are not required by law to keep it, we securely destroy it or de-identify it. Some records must be kept for a minimum period under NDIS rules and other laws.
8. Accessing and correcting your information
You can ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Please contact us using the details below. We will respond within a reasonable time, usually within 30 days. If we refuse a request, we will tell you why in writing.
9. Complaints
If you have a concern or complaint about how we have handled your personal information, please contact us first so we can try to resolve it. We will acknowledge your complaint and respond within a reasonable time.
If you are not satisfied with our response, you can contact:
- the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au, phone 1300 363 992; or
- the NDIS Quality and Safeguards Commission: www.ndiscommission.gov.au, phone 1800 035 544.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated.
11. Contact us
For privacy questions, requests or complaints, please contact us:
- Email: info@careaxis.com.au
- Phone: +61 8 9783 5201
- Post / office: 7 Doris Street, South Bunbury, Western Australia 6230